Privacy Policy

BigRadar Inc ("cmdsend", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email API services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and company name
• Payment Information: Billing information processed securely through third-party payment processors
• Email Content: Email messages and metadata you send through our services
• Support Communications: Information you provide when contacting customer support

1.2 Information Automatically Collected

• Usage Data: API calls, email sending patterns, bounce and complaint rates
• Technical Data: IP addresses, browser types, device information, operating systems
• Log Data: Server logs, error messages, system activity
• Cookies and Tracking: Information collected through cookies and similar technologies (see Cookie Policy)

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our email API services
• Account Management: To create and manage your account
• Payment Processing: To process transactions and send billing-related communications
• Customer Support: To respond to inquiries and provide technical assistance
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Compliance: To comply with legal obligations and enforce our terms of service
• Analytics: To analyze usage patterns and improve our services
• Communications: To send service updates, security alerts, and administrative messages

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligations: To comply with applicable laws and regulations
• Consent: Where you have explicitly consented to processing

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with third-party service providers who assist us in operating our services, including cloud infrastructure, authentication services (Clerk), and hosting providers. See our Subprocessors page for a complete list.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Email content and logs are typically retained for 90 days unless longer retention is required by law or necessary for security purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at team@cmdsend.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our services.

11. Contact Information

For privacy-related inquiries, please contact: